Message24 can alert you in four places: the bell in the web app, a desktop notification from your browser, a chime while the dashboard is open, and a push notification on the mobile app. Each person on your team sets their own preferences.
Notification types
Section titled “Notification types”Choose which types you receive in Settings > Notifications, under Push Notifications. Your choices apply to the business you have selected; if you belong to several businesses, set them for each one.
| Type | When it’s sent |
|---|---|
| New Messages | A customer sends a message in a conversation that is set to Human |
| Escalations | The AI hands a conversation to your team |
| Order Suggested | The AI detects a potential order in a conversation |
| Channel Disconnected | A channel loses its connection and needs to be reconnected |
| Unlinked Posts | Posts need organizing (linking to products) |
Turn a type on or off with its switch. The same choices control both the bell and push notifications on your phone.
You only receive notifications for channels you have access to. Admins set channel access for each team member; see Team and roles.
The bell
Section titled “The bell”The bell in the top navigation shows how many notifications you haven’t read. Select it to open the list.
- Select a notification to go to the conversation, the order (for Order Suggested) or Settings > Channels (for Channel Disconnected). Opening it marks it as read.
- Select Mark all read to clear the count.
- Filter by Messages, Escalations, Orders, Unlinked or Disconnected, or search by contact name.
- Notifications for the same conversation are grouped together. Use the group toggle to show them one by one.
When a new notification arrives while you are using Message24, a short pop-up appears in the bottom corner. Select it to open the notification.
Browser notifications and sound
Section titled “Browser notifications and sound”While you have Message24 open in a browser tab, it also alerts you when a customer message arrives in a conversation set to Auto or Human:
- Message Sound plays a chime, whether or not the tab is in front.
- Browser Notifications show a desktop notification when the tab is in the background. It stays on screen until you dismiss it, and selecting it opens the conversation. The tab title also shows how many messages arrived while you were away.
Set both up in Settings > Notifications:
- Under Browser Notifications, select Enable Browser Notifications and allow notifications when your browser asks. Message24 also asks the first time you open the dashboard, and the bell shows an Enable prompt until you decide.
- Select Send a test notification to check that notifications actually appear. Focus modes and do-not-disturb settings on your computer can hide them.
- Under Message Sound, use the switch to turn the chime on or off, and Play the sound to test it.
These two settings are saved in this browser only. Set them again on each computer you use.