Message24 brings the messages your customers send on social media and on your website into one inbox, and gives you an AI agent that can answer them for you.
One inbox for every channel
Section titled “One inbox for every channel”Connect the places your customers already message you:
- Facebook Messenger
- Instagram Direct
- WhatsApp, including a number you already use in the WhatsApp Business app
- Telegram, through a bot you create
- TikTok direct messages
- A chat widget on your own website
Every conversation from every channel lands in the same Inbox, where you and your team can read and reply. See Channels overview for what each channel needs.
An AI agent that knows your business
Section titled “An AI agent that knows your business”When you turn the AI on for a channel, it replies to customers on your behalf, in the language they write in. It works from what you give it:
- Your products. The AI searches your catalog to recommend items, quote prices and check what is available.
- Your knowledge base. Articles you write about delivery, returns, opening hours and anything else customers ask.
- Your working hours. A schedule decides when the AI replies and when your team handles conversations.
The AI can also take orders, collecting the customer’s details and saving the order for you to follow up, and it hands the conversation to a person when it should. Read more in AI agent overview.
Built for teams
Section titled “Built for teams”Invite team members, decide who can see which channel, and get notified about new messages, escalations and suggested orders on the web or in the mobile app.
Where to go next
Section titled “Where to go next”- Quick start: from sign-in to your AI answering customers.
- Channels overview: connect your first channel.
- Developers: Website chat and the Integration API.