Connect your TikTok Business account and its direct messages appear in your Inbox, where you and the AI can reply.
Before you start
Section titled “Before you start”- A TikTok Business account with direct messages turned on.
- Admin access to your business in Message24.
- Each TikTok account can be connected to only one Message24 business.
Connect an account
Section titled “Connect an account”- Go to Settings > Channels and select Add Channel.
- On the TikTok card, select Connect.
- TikTok opens. Sign in to your TikTok Business account and approve the permissions Message24 asks for.
- Back in Message24, on Add TikTok Account, check that the account shown is the right one and select Add Account.
- You are taken to the Inbox.
The new channel shows Syncing while Message24 imports your recent conversations, then Ready.
If you see “No account found”, make sure your TikTok account has messaging enabled and try connecting again. If the account is already connected to another business, you see “This TikTok account is already connected to another business.” Disconnect it there first.
Reconnect an account
Section titled “Reconnect an account”TikTok’s access expires regularly and Message24 renews it for you. If the health line under the channel still says the connection expired or messages are not arriving:
- Go to Settings > Channels.
- Select Reconnect on the health line, or open the … menu and select Reconnect channel.
- Sign in to the same TikTok account and approve access again.
Once a TikTok account is connected, the TikTok card on Add a Channel shows Reconnect instead of Connect. Using it with the same account refreshes the existing channel, including one you disconnected.
Comments
Section titled “Comments”Replying to comments on posts is not available on TikTok. Only direct messages are handled.
Disconnect an account
Section titled “Disconnect an account”Open the … menu on the channel in Settings > Channels and select Disconnect channel. Your conversations and orders are kept. See Disconnect a channel.