Connect a Facebook Page and every Messenger conversation with that Page appears in your Inbox, where you and the AI can reply.
Before you start
Section titled “Before you start”- You need to be an admin of the Facebook Page on Facebook.
- You need to be an admin of your business in Message24.
- Each Page can be connected to only one Message24 business.
Connect a Page
Section titled “Connect a Page”- Go to Settings > Channels and select Add Channel.
- On the Facebook card, select Connect.
- Facebook opens. Sign in with the Facebook account that manages your Page and approve the permissions Message24 asks for.
- Back in Message24, on Select a Facebook Page, choose the Page and select Add Page.
- You are taken to the Inbox.
The new channel shows Syncing while Message24 imports your recent conversations, then Ready.
To connect another Page, go back to Add a Channel and select Add More Pages on the Facebook card.
If the Page is already connected to another business, you see “This Facebook page is already connected to another business.” Disconnect it there first.
Reconnect a Page
Section titled “Reconnect a Page”If the health line under the channel says the connection expired or messages are not arriving:
- Go to Settings > Channels.
- Select Reconnect on the health line, or open the … menu and select Reconnect channel.
- Sign in to Facebook and approve access again.
You see “Channel reconnected” when it works. If you see “Couldn’t reconnect … the account you signed in with doesn’t have admin access to it on Facebook”, try again with an account that manages the Page.
Message24 isn’t the receiving app
Section titled “Message24 isn’t the receiving app”If your Page has more than one messaging app connected, Meta picks one of them to answer. When that app isn’t Message24, the health line says “Message24 isn’t the receiving app”. Message24 still sees those conversations, but anything sent from Message24 is dropped before it reaches the customer.
You need admin (full control) of the Facebook Page to change this:
- Log in to Facebook and switch to your Page profile.
- Open your Page’s Settings.
- Go to Page Setup > Conversation Routing.
- Set Message24 as the default application.
If your leads come from Click-to-Message ads, each ad picks its own receiving app in the ad’s message template. Set that to Message24 too, otherwise leads from that campaign route away from Message24 regardless of the Page setting.
Disconnect a Page
Section titled “Disconnect a Page”Open the … menu on the channel in Settings > Channels and select Disconnect channel. Your conversations and orders are kept. See Disconnect a channel.