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Quick start

Go from signing in to answering your first conversation and turning on the AI.

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This guide takes you from a new account to a live channel with the AI answering customers. It takes about 15 minutes if you have your social accounts at hand.

1. Sign in

Section titled “1. Sign in”
  1. Go to message24.net and choose Start free.
  2. Choose Sign in with Google or Sign in with Apple.

2. Create your business

Section titled “2. Create your business”

The first time you sign in, Message24 asks for two things:

  1. Phone Number: your business contact number (the +964 prefix is already filled in).
  2. Business Name: the name customers know you by.

Select Continue. Message24 creates your business and a starting schedule called “Default Business Hours” (Saturday to Thursday, 9am to 6pm, Iraq time). You can change it later.

3. Connect a channel

Section titled “3. Connect a channel”

After you create your business you land on Add a Channel. Pick the platform your customers use most and follow its guide:

Facebook, Instagram and TikTok import your recent conversations when you connect. The channel shows Syncing until the import finishes, then Ready.

4. Answer your first conversation

Section titled “4. Answer your first conversation”
  1. Open Inbox.
  2. Select a conversation. New conversations appear here as customers message you.
  3. Type your reply and send it. It is delivered on the same platform the customer used.

While setup is unfinished, the Inbox shows a checklist titled “Get your AI answering customers”. You can do the remaining steps in any order. See Inbox for everything else you can do there.

5. Get the AI ready

Section titled “5. Get the AI ready”

The AI can only use what you give it. Before turning it on:

  1. Add your products. Go to Products and import a CSV or add them by hand. See Products. If you don’t sell products, choose “I don’t sell products” on the checklist.
  2. Teach your AI. Go to Settings > Knowledge Base and write articles about delivery, returns, opening hours and whatever customers ask most. See Knowledge base.
  3. Check your balance. Go to Settings > Billing. Without balance the AI stops replying. See Billing.

6. Turn on the AI

Section titled “6. Turn on the AI”

The AI starts replying on a channel once that channel has working hours assigned.

  1. Go to Settings > AI Settings.
  2. Find the channel and, under Replies during, choose a schedule such as “Default Business Hours”.
  3. The channel’s badge changes to AI on.

To see how the AI will answer before real customers do, open the Try it out tab on the same page. See AI settings for schedules, handoff to your team and per-channel options.